Zendesk Magento 2 Extension FAQ

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Unite your business with a dynamic two-way integration between Zendesk and Magento e-commerce

The Zendesk Magento 2 connector allows a Zendesk Agent to view a customer’s most recent orders. Order details along with any notes and Carrier and tracking code from the shipment area are also visible within Zendesk.

Agents with access to the Orders area of Magento 2 can click the order from inside of Zendesk and be taken directly to the order details in the Magento 2 admin area.

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Zendesk Magento 2 Connector FAQ


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Does the Zendesk Magento 2 Connector with with Zendesk Chat?

Yes. Once a chat request is associated with a customer orders will be displayed in the Connector.

Does the Zendesk Magento 2 Connector work with Sunshine Events?

Yes. For customers who are logged in, Sunshine will track the events in your ecommerce store and pass those to Zendesk.

Do I have to install the Magento 2 Connector App on each platform for it to work?

Yes. The Magento 2 Connector App must be applied to each platform where you wish Customer and Order data to be visible. Currently this includes Zendesk Support, Zendesk Chat and Zendesk Sell.

Can I view customer’s past orders placed on my Magento site using Zendesk?

Yes. Most recent orders are shown directly inside of Zendesk along with a quick link to view all orders.

Does the Zendesk Magento 2 Connector work with Sell?

Yes. When viewing a lead, contact or Company, Most recent orders can be viewed on the contact or lead page.

What sunshine events are visible?

Lots… Checkout Started, Customer Created, Customer Updated, Customer Deleted, Orders Cancelled, Order Placed, Order Invoiced, Order Updated, Order Refunded, Item Added to Cart, Item Removed from Cart, Order Refunded, Order Shipped

What versions of Magento is the connector compatible with?

The Magento 2 Zendesk connector is compatible with the latest versions of Magento 2.3 and Magento 2.4.

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