4 Ingredients for Creating Product Descriptions that Sell

Creating effective product descriptions is essential for your eCommerce business. Given that when shopping online the image and the product description are the only sales pitch your customers will get for your products, properly describing and persuading your shoppers through description is crucial to success. Not only that, online shoppers are more savvy than ever, closely reading product information and reviews before making a purchase. Returning products bought online can be a huge pain so online shoppers want to be certain they want the product they’re buying.

Good descriptions can be the difference between a sale and no sale, so don’t take them lightly. Check out these four ingredients for writing killer product descriptions your customers will light up over:

1. Use language that evokes emotion.

When writing your product descriptions, don’t focus just on being informative about your product. Specs and details are important and should be listed with your items, but don’t stop there. Think narratively about how your customer will use the product in their daily lives and use language that evokes emotion in your customers.

This will help them to visualize using the product and how it will make them feel. For example, if you’re selling a pair of shoes, describe how they will make the customer feel: “These shoes are perfect for a night out on the town. They’ll make you feel confident and gorgeous.”

2. Use descriptive adjectives.

Customers need to understand the positive attributes of your products. Without details and descriptive language, they’ll be left interpreting nebulous details like how many inches wide something is or wondering if the type of material listed in the description is soft or rough. Don’t leave blanks for your customers to fill in, paint the picture for them with language.

Try to include words that help your customers picture themselves using the product or tell them a benefit they’ll get from using the product. For example, if you’re selling a baseball cap, describe it as “comfy,” “cool,” or “stylish.” This will help to persuade your customers to buy the product.

3. Use concrete, specific details.

Like we said above, online shoppers are savvy shoppers these days. They’re not interested in guessing about what they’re ordering, they want to know for sure what they’re buying. What’s more, if what shows up in there order seems different than what they saw or read online, they’re not going to be happy. Save yourself a customer service headache and make sure you use concrete, specific details when describing your products. Not only will you help your shoppers feel certain of what they’re buying (which can build brand loyalty), specific descriptions will help your customers picture themselves using the product. For example, if you’re selling arts and crafts supplies, describe the supply, the uses for it, and even include some examples of the product in use.

4. Write in a style that is easy to read.

In Journalism school, reporters are taught to write at an 8th grade reading level so they can be sure anyone who picks up a newspaper can understand the content. It’s easy to get caught up in the idea of writing and get too flowery, or even over-explain your product with big words. A good rule of thumb: write how you talk. One trick for this is to pretend you’re writing a letter about your product to a friend of yours who you think would really love to have it. How would you tell them what was great about the product?

Be sure to write in the same simple, straightforward style you would use talking to a friend and that any average person can easily read. This will help your customers understand what you’re saying, understand the value of your items, and can make them more likely to buy your products.

When you use the language and details your customers are looking for to make their purchase decision, they’ll be more likely to buy from you!

You can take this kind of product description strategy even further and write descriptions that are even more likely to convert when you beef up your descriptions with Search Engine Optimization (SEO). That means that you make sure your product titles and descriptions are laden with the kind of terminology someone who wants to buy your product is likely to type into Google during an online shopping session. If you have the same phrase they search in your description, you’ll be more likely to show up in their search and they’ll be more likely to click on your site and boom: instant site traffic.

If you wanna learn more about SEO and driving traffic to your site through the content on it, check out our free SEO How-To Guide here.

You can also learn more about our SEO services here. We’re experts in human behavior who want to partner with you on a successful digital marketing strategy.

Which of these principles have you already applied? Tell us in the comments!

Optimizing Your E-Commerce Conversion Rate: Analyzing and Improving Traffic Quality

Variable #1:  Traffic Quality

If you sell pencil sharpeners, and most of your traffic is redirected from a Youtube video that shows a guy balancing a pencil sharpener on his nose, it’s not very likely that the visitors to your site are interested in purchasing pencil sharpeners.  Your bounce rate will likely be sky-high.  I recently saw a massive increase in traffic to one of our client’s sites, increasing their monthly traffic volume by around 30%, but they only made one sale from all of the traffic.  It was a major design gallery hit that caused the traffic.  People were going to the site to look at the design, not buy stuff, so of course, the conversion rate for that traffic source was 0%.  In these cases, the traffic quality would greatly decrease the conversion outcome, despite the quality of your Value Presentation and the Ease of Purchase.  The Value Presentation and Ease of Purchase variables would have to pick up a lot of slack to absorb the poor traffic quality and generate conversions.

If on the other hand, your traffic quality is very high, it can absorb weakness in your Value Presentation and Ease of Purchase.  Specialty stores are a great example of this.  They offer a very narrow product that you can only get from them.  Their site can have a really bad design and no marketing continuity or promotional sensitivity, and it can be really difficult to purchase the product, but they still convert visits to purchases because the traffic to their site is looking for what they’re offering.  This situation can be broken down via a few Value/Cost-based criteria:

1.  Perceive they immediately need/want what you’re offering

Many of the people who arrive on a specialty site will most likely perceive that they need/want what is offered.  Otherwise, they wouldn’t have ended up on the site.  They either searched for the specific specialty item on a search engine or were referred by a friend or other site that clearly defines the specialty.  Hopefully, any traffic that arrives and immediately leaves wasn’t traffic that required resource allocation to generate.

If a visitor does not perceive that they need it immediately when they arrive on your site, you must either persuade them that they do need/want “it” immediately if you wish to convert the visit into a sale.  That may not be the right goal, though.  Oftentimes, the right goal is to build loyalty without asking for the “final” sale by asking for intermediate commitments, like signing up for a newsletter, following you on Twitter, ordering a catalog, or any other intermediate step that generates a larger degree of intimacy with that visitor.  How quickly you seek to convert a visitor to a purchase depends largely on the nature of your offer.  If you are selling novelty T-shirts, converting the sale on the first visit is likely the right pursuit.  If, however, you are selling vintage wine, it is likely not advisable to convert on the first visit.  Quality traffic flow analysis can bring clarity to this kind of question though.

Key Point: Do not base your decisions on what seems reasonable or intuitive.  Look at the data and react to what is actually happening.

Key Point: “What is my bounce rate?” is not the right question.  “What is the bounce rate of my quality traffic?” is the right question.  In other words, are the people you want to be on your site staying?  That’s all that matters.  Who cares about the designers who are just browsing for design inspiration.  If they bounce, it doesn’t matter.  Do you think we freaked out when the general bounce rate spiked after the major design gallery hit?  Of course not.  That is to be expected.  Asking the right questions is the fundamental key to conversion success (oh, and the key to success with everything else, too).

2.  Perceive it to be worth more than they perceive it costs them.

There are two variables here:  Perceived Value and Perceived Cost.  To help the visitor to pass this Gauntlet milestone, you must affect one or both of these factors.  There is no other option.

Perceived Value

Value is a tricky thing.  No two people perceive the same thing as equally valuable.  In fact, I could wax philosophical here and pose the question, “Does true value even exist?” but I will refrain.  Whether or not there is a true value to anything, people perceive it differently.  Our team believes in trying to correctly assess the true value of what we offer and represent that value well.  That encourages our team to constantly improve the value of what we offer, which we appreciate.

There are two factors of perceived value:  Pre-Existing Evaluation and Interaction Effect.  The pre-existing evaluation is relevant to the Quality Traffic variable; the interaction effect is relevant to the Value Presentation variable.

1.  Pre-Existing Evaluation is how the visitor evaluates the product or service prior to interacting with your marketing media.  Except in cases where the individual has never heard of your product or service, everyone will have a Pre-Existing Evaluation.  This is not something you can affect.  Ideally, you want to attract visitors who have a very high pre-existing evaluation of your product or service.  High pre-existing evaluation has a positive effect on Traffic Quality, but it’s not the only sub-variable of Traffic Quality.  Most people have a very high evaluation of a Lamborghini, but that doesn’t mean Lamborghini should try to attract “most people” to their show room.  We’ll discuss the other sub-variables shortly.

2.  Interaction Effect is the effect the interaction with your offering, specifically your e-commerce site, in this case, has on your visitors’ pre-existing evaluation.  The only factor in the Interaction Effect that is relevant to Traffic Quality is how Impressionable the traffic is, which makes them more receptive to positively changing their evaluation of your product/service.  We will discuss the Interaction Effect in greater detail when we discuss the second variable, Value Presentation.

Perceived Cost

The first mistake people make when considering Cost is to assume that it’s simply the price.  It’s not.  First, the same price will be perceived differently in how costly it is depending on the perspective.  A multi-billionaire perceives a private jet to be a very low cost; a millionaire would perceive it to be extremely costly.  When thinking about Perceived Cost, think about it in terms of Perceived Sacrifice, as that is what the person feels. How much a person feels they will experience sacrifice as a result of making a particular decision is a different way of saying Perceived Cost.

Many people perceive less sacrifice in purchasing a $3,000 ring for $100 per month for five years than paying $3,000 cash immediately, even though the first option is twice as costly in terms of cash than the second, and yet it is considered less costly.  Clearly, Perceived Cost and price are not interchangeable.

Money isn’t even the only factor that plays a part in Cost Perception.  Time, stress, focus, and forms of sacrifice are equally important to consider.  Convenience is becoming more important in the purchase of goods and services because a higher value is being placed on time, focus, and stress avoidance.  People value time more, so using less of it means they feel less sacrifice.  This is especially relevant to the third variable, so I will bite my tongue for the time being.

To conclude this section on Perceived Value and Cost, consider that in order to pass this Conversion Gauntlet obstacle, the visitor must perceive more value than the cost in the acquisition of your good and/or service.  Consider all the factors that affect Perceived Value and Perceived Cost.  Most people just look at the price.  Don’t be sucked into that ignorance.  It’s not about price.  It’s about Value and Sacrifice (Cost).

There is tons more to say about the relationship between perceived value and cost.  I could literally write an entire book about it.  But I will be patient and elaborate on it later.

3.  Be able to complete the transaction process without falling below the “Adequate Value Threshold.”

The “Adequate Value Threshold” is that point at which the Perceived Value falls below the Perceived Cost or the Perceived Cost rises above the Perceived Value.  I will be writing a blog post on this idea alone as it is an essential piece of theory that every business person and marketer needs to be able to visualize graphically.

Two important questions relevant to Traffic Quality:

1.  Do they have the technical skill to complete the process?

Your visitors need to be able to use the internet and complete a transaction online in order to purchase from you.  If their technical skills are lacking or if your process is difficult, their attempts at completing the process may produce a great deal of stress or take a lot of time and focus, both of which increases their Perceived (and actual) Cost to complete the transaction.  This can push the Perceived Cost above their Value Threshold, which is the point at which a person says “No.”  Generally, the later this occurs during the interaction, the more likely it will cause the visitor to exit the interaction with a negative outcome.  Visitors don’t typically expect to see adequate value in a product or service early on in the interaction, but once they cross the value rises above the cost or the cost dips below the value, a cross back over typically greatly reduces the likelihood of a positive outcome.

2.  Do they perceive significant risk in giving their credit card and other personal information to a business online?

Security is so important to people because it represents the absence of risk.  A risk is a sacrifice, and therefore a cost.  Reduce risk and you reduce the cost to the visitor.  The less your traffic consider it risky to give personal information, the higher quality traffic it is as it relates to conversion rate specifically because fewer visitors will abandon the process due to the perceived cost of insecurity/risk.

4.  Have the resources to absorb the cost right now.

I clearly have chosen specific verbiage here to represent a more accurate truth.  I could have just said, “They gotta have enough money to pay the price,” but, to belabor the point, it’s not just about money.  Do they have the time, money, and emotional and mental strength to absorb the costs of time, money, stress, and focus that is required to complete the purchase?

Convenience has become a major factor more recently because people are tending to value their time more.  Consider what your target audience values (make a list!) and be sensitive to those values.  If you can’t connect with what your audience values most, how in the world are you going to communicate any value to them?


Traffic Quality is the nature and condition of people when they arrive on your site.  There are a vast array of preset values that will affect how they respond to your Value Presentation.  Your Value Presentation is not right for everyone.  In fact, it’s probably not right for the grand majority of the market.  Make sure you’re attracting the right Traffic for your Value Presentation.  Sometimes, though, it’s easier to change your Value Presentation to conform to the Traffic Quality you have.  In the next section, I will discuss how Your Value Presentation can affect the two criteria for conversion and what factors you need to consider in optimizing it to better deliver value to your Traffic.

Coming Soon…  Article #3 in the Revenue Optimization Series:  Value Presentation.  I don’t know about you, but I feel like I’m in marketing heaven already.

Appendix A

Wrong Question #1:  What is a good conversion rate?

There is no global “good” conversion rate.  It really depends on your particular circumstances.  Consider this.  If you have a product that requires a large amount of consideration and research before a purchase decision is made, you may have visitors that visit your site 20 times before purchasing.  Since conversion rate is calculated by purchase orders divided by a total number of visits (# of Orders / # of Visits = Conversion Rate), your maximum conversion rate is only 5%.  So if half of the unique visitors that are coming to your site end up purchasing, you are achieving a 2.5% conversion rate.  This is over-simplification, but you get the picture.  Determine your target conversion rate based on your offering and your audience.  Don’t listen to gurus who herald their ability to produce xx% conversion rates and that you should be generating that conversion rate as well.  If their traffic is exclusively club members and their product is mandatory membership cards, their claims become less impressive.  In fact, aiming too high on your conversion rate can generate bad decisions.  By trying to get your visitors to push the button too quickly, you may miss out on opportunities to cross-sell or upsell and you very likely will get to a point when you stop serving their best interests (and that’s what you want most, right?).  If you need help, find a consultant that wants to know your business before telling you what your target conversion rate should be.  That’s a good sign they’ll be helpful.

Next article:  Value Presentation (will link to as soon as the article is finished)

Open Letter to Facebook: No-Brainer PPC Advertising Improvement (Recent Status Change Targeting)

Theres something important missing in Facebook PPC targeting!

There’s something important missing in Facebook PPC targeting!

Hi, Facebook.

First.  I love so many of the things you do.  In fact, I wanted to talk to you about one of them today:  Your PPC advertising platform.  Except, instead of gushing about how awesome it is (which I believe), I wanted to offer instead an idea on how to make it much better for marketers, more relevant for users… and of course, more profitable for you!  It’s simple.  Allow me to target people who have recently changed their status in some way.  My clients would be willing to pay much more for this kind of targeting because it would be far more likely to result in sales.  People change their purchasing habits and brand loyalties during significant changes in their lives, and you just happen to know when people are going through such changes.

Here are a few examples of how awesome that would be:

  • Imagine how much more valuable it would be to bridal products companies (*cough* TheKnot.com *cough*) if they could target only women who had changed their status to “Engaged” in the last 30 days, or in the last 10 days?  If they’re getting married tomorrow, it’s much less likely they need bridal products, but if I know my clients’ ads will only be seen by women that are just engaged, it’s worth so much more to my client, the user gets sponsored content that is highly relevant to them, I win because my client wins, and you win because we’ll pay you more for it!  Win-win-win-win!
  • Along the lines of relationship:  A dating site would be willing to pay big bucks to target only people who had changed their relationship status from a *in-a-relationship* status to a “Single” status 30-90 days ago (because less than 30 days is too soon … … or is it?).
  • Local advertisers would be willing to pay far more to advertise to people who had just moved to their area because it’s easy pickings until new inhabitants build brand loyalties in a particular area.
  • Sports equipment retailers would pay more to advertise to people who recently added an interest in a particular sport because those people would be more likely to need to gear up!  You know, the serial sports enthusiasts who like tennis this year, buy all the best equipment, and then join an ice hockey league next year and do it all over again.  They’re decidedly not very good at any one sport, but they sure do buy a lot of gear!  Let my clients target them!

I could go on, dear Facebook… but I don’t want to excite you any more than I have already.  It wouldn’t be good for our professional relationship.  You see, I feel like I know you pretty well.  I know you need/want to be more profitable.  And I hope you want to constantly serve your users and your advertisers better.  With this idea, you can do all three through the three R’s:  Riches (for you), Relevance (for your users), and ROI (for your advertisers).  I also know you appreciate alliteration.  And good sense.  And I just gave you both.  Oh yeah!

With Lots of Love,

Kurt Theobald, Fearless Leader of the Classy Llama Herd


Llama Plug:  NEED FACEBOOK PPC HELP?  Contact Classy Llama to discuss your objectives.  (Obviously, if we’re giving advice to Facebook, we’ve gotta be pretty good at it, right?  Right.)

The Three Keys to Boost E-Commerce Revenue


No matter what you sell online, there are three core constituents to revenue:  Traffic, Conversion Rate, and Average Order Size.  In fact, it’s a cubic equation: Revenue = Traffic (#) x Conversion (%) x Average Order Size ($).  So if you generate 21,000 visits in a month with a conversion rate of 3.00% and an average order size of $156.23, your revenue is $98,424.90 (21,000 x 3.00% x $156.23).

If you can analyze each of these variables effectively, the e-commerce world is your banana.  I hope that by the end of this article series, you’ll understand the “sub-variables” that affect each of these core revenue variables, equipping you with the tools to optimize your e-commerce revenue (btw, many of these principles apply to business in general, not just e-commerce).

This first article will relate to generating Traffic and the variables that affect it.

Keys to Traffic

Traffic is calculated according to the following equation:  Unique Visitors x Average Visit Frequency

Keys to unique visitor traffic are Medium (where they found your site) and Presentation (what they experienced through the medium/media that made them visit).  The key to repeat traffic is the Visit Experience (their evaluation of their visit retrospectively).  Every single person that visits your site has a corresponding medium and presentation history, and if they visit the site more than once, they have an experience history as well.


The primary factors of a medium are relevance and accessibility.

The key relevance question:  Is the medium used connecting with the kind of people that will see value in what you offer and need it now or at some point in the future, preferably in the near future?

The key accessibility question:  Is it easy for the recipient of the message to take action in response to the message?


Every presentation has a persuasive effect that depends on two variables:  To WHOM it’s presented to and WHAT is presented.  WHAT you communicate is worthless without the right audience (they need what you’re offering and they need it now or soon), and likewise, it doesn’t matter how targeted and ripe your audience is for what you’re presenting if WHAT you communicate is poorly constructed.  In fact, it can do more harm than good to make a poor presentation to the right audience by appearing unprofessional and incapable of delivering quality.

The presentation variables depend heavily on the medium in question.  If it is word-of-mouth, the presentation is what is being communicated by the referrer to the referee.  What are they saying about your site and what you offer?  If it’s search marketing, is what you’re communicating in your ad relevant and does it point to a highly relevant landing page?  Are you using highly targeted keywords with ad copy that is tailored to those keywords?  There are quality questions to ask for each medium, and they vary significantly.  But all media should be based on the same quality questions:  Are we communicating to the right audience?  Are we communicating the right message to that audience to effect the desired behavior (click a link, request a quote, submit an e-mail address, buy a product, etc.).

Visit Experience

Experience is the single factor that determines whether a unique visitor becomes a repeat visitor.  In short, visit experience, how a visitor evaluates their visit retrospectively, is defined by if the visitor:

1.  Felt that the content was relevant to them

2.  Felt that they could navigate and access what they wanted easily and intuitively

3.  Has a compelling, memorable reason to return.

If these three criteria are met, the experience will likely develop into a repeat visit.

E-commerce traffic means nothing if you can’t convert that traffic into sales.  In my next post, I’ll discuss the key to optimizing the conversion rate.

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