Comments on: Creating Success – 5 Star Service http://classyllama.com/magento/creating-success-5-star-service/ Classy Llama Studios is a team of developers, designers and marketers specializing in Magento, Wordpress and Custom Web Application development. Thu, 22 Jul 2010 04:22:21 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: joey http://classyllama.com/magento/creating-success-5-star-service/comment-page-1/#comment-114 joey Wed, 17 Mar 2010 00:18:16 +0000 http://classyllama.com/?p=253#comment-114 actually those are the words of Mason Jennings and Ray Lamontagne... both of which have a great song titled "Be Here Now" actually those are the words of Mason Jennings and Ray Lamontagne… both of which have a great song titled “Be Here Now”

]]> By: cam http://classyllama.com/magento/creating-success-5-star-service/comment-page-1/#comment-67 cam Wed, 10 Feb 2010 11:24:56 +0000 http://classyllama.com/?p=253#comment-67 Unfortunately, most companies do not value the front line service employees (service reps). They say they do publicly, but in private, they really don't. In their eyes, you're either a producer creating income or you're a drain on resources. Here in the Springfield area, that seems to be especially true. I don't know if it's the business culture or lack of understanding, but either way it's pretty blatant in a lot of the local companies. Most are too myopic to understand that a customer's "perception of value" of your product is directly tied to the way they're treated. In the words of T-Mobile, "be here now". Unfortunately, most companies do not value the front line service employees (service reps). They say they do publicly, but in private, they really don’t. In their eyes, you’re either a producer creating income or you’re a drain on resources.

Here in the Springfield area, that seems to be especially true. I don’t know if it’s the business culture or lack of understanding, but either way it’s pretty blatant in a lot of the local companies. Most are too myopic to understand that a customer’s “perception of value” of your product is directly tied to the way they’re treated.

In the words of T-Mobile, “be here now”.

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